Terms and Conditions

SLAPARIS.LV Terms and Conditions of Use

1. General provisions

1.1. These Terms of Use, hereinafter referred to as the Terms of Use, determine the procedure for the use of the web page SLAPARIS.lv, hereinafter - the SLAPARIS.lv, and the purchase of goods.

1.2. SIA "SLA PARIS LV", registration No. 40203069357, phone. +371 25 468 445 e-mail slaparis@slaparis.lv address: Mežaparka street 2 Berģi, Garkalne parish, Ropažu county, LV-1024, Latvia, hereinafter - SLA PARIS LV, provides SLAPARIS.lv available content and provides services in accordance with the Terms of Use.

1.3. The User is a natural or legal person with legal capacity who purchases SLAPARIS.lv or uses other SLAPARIS.lv services. Minor natural persons between the ages of 14 and 18 use SLAPARIS.lv services only with the permission of a parent or guardian, unless they have their own revenue.

1.4. If the User purchases SLAPARIS.lv the offered goods, the Terms of Use are considered a legally binding document, which sets out the rights and obligations of the parties, in connection with the purchase of goods, payment for them, as well as the conditions for the delivery and return of goods.

1.5. If the User wishes to purchase goods SLAPARIS.lv, the User is obliged to familiarize himself with the Terms of Use before purchasing the goods and confirm this acquaintance before completing the transaction. Thus, if the User has purchased the product SLAPARIS.lv, it is considered that the User has read the Terms of Use and agrees to them. At the same time, by agreeing to the Terms of Use, the User also confirms that he has the right to register and purchase goods in the online store SLAPARIS.lv in accordance with the Terms of Use.

1.6. If the User tries in any way to harm the operation, stability, security of the SLAPARIS.lv, or otherwise does not comply with these Terms of Use, SLA PARIS LV has the right to cancel the User's registration or otherwise restrict the User's access to the online store SLAPARIS.lv.

1.7. SLA PARIS LV reserves the right to unilaterally amend and supplement the Terms of Use at any time. When the User purchases SLAPARIS.lv, the Terms of Use are applied in the version in force at the time of ordering the goods, therefore the User must familiarize himself with the Terms of Use every time he makes a purchase.

1.8. SLA PARIS LV reserves the right to change the price of the goods, or to set a special price for the goods. The goods are sold to the User at the prices that are valid at the time of placing the order for the goods.

2. Protection of personal data

2.1. Only registered Users can shop SLAPARIS.lv. To register SLAPARIS.lv, the User must provide at least the name, surname, e-mail address, as well as enter a password. With registration on the site, SLAPARIS.lv is considered to have agreed to the processing of his or her personal data in accordance with the procedures specified in regulatory enactments and in accordance with the SLA PARIS LV Privacy Policy – to the extent that the User has provided personal data. In order to re-enter the site SLAPARIS.lv the specific User profile, the User must enter the registered e-mail and password in the appropriate fields.

2.2. When making a purchase SLAPARIS.lv, the User is obliged to enter his name, surname, delivery address, phone number and e-mail, since this data is necessary for SLA PARIS LV to conclude a contract for the purchase of goods with the User and to be able to ensure communication with the User, as well as delivery of goods to the User.

2.3. The user is constantly fully responsible for the correctness of the data specified in the registration form, as well as for the correctness of the data provided when making a purchase SLAPARIS.lv. If the User has indicated inaccurate or incorrect data in the registration form or when making a purchase, or later in case of changes in personal data has not updated them on the SLAPARIS.lv website, SLA PARIS LV is not responsible for the incorrectness of the data and the consequences arising from it and is entitled to demand compensation from the User for direct losses. The user has the right at any time to correct, delete or supplement personal data in his SLAPARIS.lv profile or to request the correction, deletion or supplementation of personal data of SLA PARIS LV in accordance with the customer's instructions in accordance with the Privacy Policy.

2.4. When registering SLAPARIS.lv, the User obtains individual registration data (username and password). The user is responsible for the security of his registration data and undertakes to store them and not transfer them to third parties. If the registration data is used by a third party, he is considered a User. If the User loses the registration data, or the User suspects that his registration data may have been obtained by a third party, the User must immediately inform SLA PARIS LV about this using the means of communication listed in section SLAPARIS.lv - Contacts.

2.5. By agreeing to these Terms of Use and Privacy Policy, the User agrees that notifications necessary for the provision of order, payment and delivery information will be sent to the specified e-mail.

2.6. SLA PARIS LV guarantees that the User's data will be used only for the purposes of purchasing goods and direct marketing.

2.7. SLA PARIS LV undertakes to ensure the confidentiality and protection of the personal data provided by the User, and undertakes not to disclose the User's personal data to third parties, except for SLA PARIS LV partners who ensure the delivery of goods to the User, or provide other services related to the execution of orders, as well as to state institutions in the cases specified in regulatory enactments and if there is a legal basis for this.

2.8. At the time of delivery of the goods, the recipient of the goods may be asked to present an identity document in order to establish the identity of the person.

3. Conclusion of the contract of sale - sale

3.1. The minimum purchase amount SLAPARIS.lv one purchase on the website is 20 EUR. The user can purchase goods on the site SLAPARIS.lv an unlimited number of times.

3.2. The product purchase agreement between SLA PARIS LV and the User is considered concluded from the moment when the User, selecting the product(s), has created a shopping cart and clicked on "pay for the purchase". The User is obliged to pay for the goods in accordance with the procedure and within the time limits specified in the Terms of Use.

3.3. Purchase agreements are recorded and stored in SLAPARIS.lv database.

3.4. SLA PARIS LV agrees to deliver the goods ordered and paid for by the User to the address specified in the User's order, based on the conditions specified in Clause 5 of the Terms of Use.

3.5. If SLA PARIS LV fails to contact the User within 3 (three) working days from the date of placing the order, the order is canceled, SLA PARIS LV refunds the User only for the product, but the delivery fee is not refunded.

3.6. In an emergency situation, when due to unforeseen circumstances SLA PARIS LV cannot ensure the delivery of the goods purchased SLAPARIS.lv in the online store, SLA PARIS LV undertakes to offer a similar product. If the User does not agree, SLA PARIS LV refunds to the User the money paid for the inaccessible product as soon as possible, but not later than within 30 (thirty) calendar days from the moment when the User refuses a similar product.

4. Prices of goods and payment procedure

4.1. Prices of goods in the online store SLAPARIS.lv indicated in euros, VAT is included in the price.

4.2. It is possible to pay for the purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:

4.2.1 Latvian internet bank payments: Swedbank, SEB, Citadele and Luminor

4.2.2 Visa/Mastercard card payments

NB! Using the online banking payment method, confirm the order and click on the "Return to merchant" button.
Personal data necessary for making payments is transferred to the licensed payment institution Maksekeskus AS.

4.3. If there is an overpayment for the goods, SLA PARIS LV refunds it to the User by transfer to the bank account from which the User paid for the goods. If the overpayment has occurred using another payment method, the User must submit a written application to SLA PARIS LV, indicating the bank account number to which SLA PARIS LV must transfer the overpaid amount to the User.

5. Delivery of goods

5.1. The goods are delivered to the following countries: Latvia.

5.2. The goods are delivered using: OMNIVA parcel machine, DPD parcel machine, Smartpost parcel machine, or the Buyer can agree in advance on the time of the visit by phone +371 25468445 can receive an order from the SLA PARIS LV warehouse at Mežaparka street 2 Berģi, Garkalne parish, Ropaži county, Latvia, LV-1024.

5.3. When choosing the method of delivery, the User undertakes to indicate the exact address of the delivery package.

5.4. All duties and taxes that must be paid in order to receive the parcel at the delivery destination shall be borne by the Buyer. Shipping costs are displayed before order confirmation. The purchased goods are delivered to the address specified by the Buyer within 3-7 working days.

5.5. The User undertakes to remove his ordered goods from the parcel machine or from the warehouse within 5 days from the moment of receiving information by e-mail or phone that the product has been delivered to the parcel machine or is available for pick-up at the warehouse.

5.6. SLA PARIS LV reserves the right at any time, at its discretion, to change the delivery fee and the amount of the minimum order amount, starting from which the delivery is free of charge.

5.7. SLA PARIS LV will do everything possible to ensure that the ordered goods are delivered as soon as possible. Approximate delivery time 3-7 (three to five) working days after the purchase is completed. In exceptional cases, we have the right to send goods up to 45 calendar days, informing the customer about it.

5.8. If the User is not present at the delivery address specified by the User, SLA PARIS LV has the right to transfer the goods to any other adult person present at the specified address at the time of delivery, but the User does not have the right to make any claims to SLA PARIS LV regarding the delivery of the goods to an inappropriate person.

5.9. If the delivery of goods to the User is not possible due to the fault of the User or due to circumstances dependent on the User (the User has indicated an incorrect address, the User is not present at the specified address, the specified address cannot be accessed, etc.), the goods are not sent repeatedly, but the order is canceled. In this case, SLA PARIS LV refunds the User back the money only for the product, but the delivery fee is not refunded.

5.10. After receiving the goods, the User or his representative checks the conformity of the goods with the order and signs for the receipt of the goods in the manner and place specified by the supplier of the goods. By signing for the receipt of the goods, the User or his representative confirms that the goods have been handed over to him in good condition and in accordance with the contract of sale of goods. In all cases, when the courier delivers to the User a product, the packaging of which is wrinkled, wet or otherwise damaged from the outside, the User must indicate (write a comment) in the confirmation of receipt of the parcel or write a separate act on such defects. The user must do this in the presence of a courier. SLA PARIS LV is not liable for any defects in the goods that were obvious at the time of delivery, but were not indicated in the confirmation of delivery of the goods. SLA PARIS LV shall attach the accompanying document for the delivery of the goods to the shipment of the goods or send it electronically to the e-mail specified by the User after receiving confirmation of the delivery of the goods to the User.

5.11. We inform you to remove the parcel from the parcel machine as soon as possible, because due to the temperature (winter and summer period) the quality changes.

6. Quality of goods

6.1. The characteristics of all SLAPARIS.lv goods sold are indicated in the product description next to each product. SLA PARIS LV ensures compliance of the main characteristics of the goods sold in the SLAPARIS.lv store (information about the manufacturer, model, color, volume, etc.) with the actual characteristics of the goods and the terms of the contract. The criteria for the conformity of the goods with the terms of the contract are specified in the Consumer Rights Protection Law.

6.2. The goods SLAPARIS.lv purchased on the Site are subject to the warranty specified in the relevant legislation.

6.3. In case of goods that do not comply with the terms of the Agreement, the User is entitled to request SLA PARIS LV to perform one of the following actions:

1) eliminate the non-conformity of the goods with the provisions of the contract;

2) exchange the goods for one with which conformity with the provisions of the contract would be ensured;

3) reduce the price of the goods accordingly;

4) cancel the contract and reimburse the consumer the amount of money paid for the goods.

6.4. First of all, the User is entitled to request SLA PARIS LV to eliminate the non-conformity of the product with the terms of the contract free of charge or to exchange the product free of charge for a product that complies with the terms of the contract, except for the case when this is not possible or disproportionate (disproportionate, if it causes SLA PARIS LV costs that are disproportionate to other alternative means specified in Clause 6.5, taking into account the value of the product without non-conformity, the significance of the lack of conformity and whether the use of the alternative means causes significant inconvenience to the consumer).

6.5. If it is not possible to eliminate the non-conformity of the product with the terms of the contract or to exchange the product for free of charge in accordance with the terms of the contract, then the User is entitled to ask SLA PARIS LV to reduce the price of the product accordingly or cancel the contract and refund the amount of money paid for the product. When reducing the price or canceling the contract and refunding the amount of money, SLA PARIS LV may take into account the depreciation of the product or the benefit obtained by the User from the use of the product and agreed upon by the contracting parties.

6.6. In case of non-compliance of minor goods with the terms of the contract (it does not significantly reduce the quality of performance of the basic functions of the product or its characteristics of use and it can be eliminated without creating visually detectable changes in the external appearance of the product) and such that cannot significantly affect the User's ability to use the product, the User cannot request SLA PARIS LV to cancel the contract and refund the amount of money paid for the product.

6.7. The User may express objections and requests regarding the non-conformity of the goods with the terms of the contract to SLA PARIS LV both orally and in writing by sending an application to SLA PARIS LV to the address Brīvības iela 58, Riga, LV-1011.

After evaluating the objections, SLA PARIS LV provides the User with a reply.

7. Right of withdrawal and return of goods

7.1. If the User is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose that is not related to its economic or professional activity), then in accordance with the procedure specified in Section 7, the User (consumer) may exercise the right of withdrawal without providing any justification. In compliance with the provisions of the Cabinet of Ministers Regulation No. 255 of 20 May 2014 "Regulations Regarding Distance Contracts", the consumer has the right to withdraw from the purchase contract within 30 calendar days from the moment of delivery of the goods/goods by submitting an application to SLA PARIS LV for the use of the right of withdrawal.

7.2. In order to exercise the right of withdrawal, the User must act in one of the following ways:

7.2.1. The User electronically sends a notification by e-mail to SLA PARIS LV e-mail: slaparis@slaparis.lv. In the e-mail notification, the User indicates the object of return (name of the product), the order number and the bank account number to which the User wishes to receive a refund of the amount of money paid for the returned goods. By sending a refusal to SLA PARIS LV e-mail, the User can also use the attached sample withdrawal form by filling it out and sending it to SLA PARIS LV e-mail. SLA PARIS LV shall notify the User of the application received in electronic form by e-mail regarding the exercise of the right of withdrawal immediately after receiving it;

7.2.2. The User SLAPARIS.lv through his profile on the site fill out an application for withdrawal. In order to exercise the right of withdrawal in this order, the User first connects to his user profile on the SLAPARIS.lv website, selects the specific order in which the purchased goods want to return them in full or in part, and notes which goods and in what quantity the User wants to return to SLA PARIS LV. After specifying the name and quantity of the goods to be returned, the User must indicate the bank account number to which the User wishes to receive a refund of the amount paid for the returned goods, as well as the User must specify the way in which the User will return the goods to SLA PARIS LV (will deliver the goods to SLA PARIS LV store, hand it over to the courier or place them in the parcel machine). Optionally, the User can specify the reason for returning the goods. After entering this data, the User confirms the return application and returns the goods to SLA PARIS LV in the manner chosen by the User immediately, but no later than within 30 days from the date of sending the application for withdrawal. When SLA PARIS LV has received back the goods returned by the User, SLA PARIS LV will send the User a confirmation of receipt of the goods.

7.3. The User shall be deemed to have complied with the term of the right of withdrawal (30 days), if the User sends a notification on the exercise of the right of withdrawal to SLA PARIS LV in one of the ways specified in Clause 7.2 of the Terms of Use before the expiration of the right of withdrawal. In the event of a dispute, the User is obliged to prove the fact and term of exercise of the right of withdrawal.

7.4. In accordance with the procedure specified in Paragraph 7.2.1 of the Terms of Use, after sending the information on the use of the right of withdrawal, the User sends the product by mail back to SLA PARIS LV, ensuring the delivery of the product to the following address: Brīvības iela 58, LV-1011, without undue delay, but not later than within 30 days, or independently delivers the product to SLA PARIS LV to the mentioned address within the aforementioned term. This deadline shall be deemed to have been met if the User sends the goods back before the expiry of the 30-day period. The user is obliged to keep proof of the date of return of the goods. SLA PARIS LV warns that goods that are returned by post only to the post office, and not actually delivered to the said SLA PARIS LV address, are not considered to have been received, and SLA PARIS LV is not obliged and does not carry out the removal of such items at the post office.

7.5. SLA PARIS LV shall, without undue delay, but not more than within 14 days from the date of receipt of the User's application for exercising the right of withdrawal, refund to the User the amount paid by him, including the delivery costs paid for the delivery of the goods. The money will be deducted back using the same means of payment that the customer used when making the transaction.

7.6. If at the time of ordering the goods the User had clearly expressed a wish to receive the goods using a method of delivery other than the least expensive standard delivery method offered by SLA PARIS LV, SLA PARIS LV is not obliged to reimburse the User for additional delivery costs.

7.7. SLA PARIS LV reserves the right to withhold the refund to the User of the amount paid for the purchase of goods until SLA PARIS LV has received the returned product from the User or has received the User's confirmation that the User has sent the product back to SLA PARIS LV, whichever is the earlier.

7.8. The direct costs of returning the goods shall be borne by the User. If the goods cannot be returned by post because of their nature, the consumer shall bear all the costs related to the return of the goods.

7.9. The user can exercise the right of withdrawal subject to the following conditions:

7.9.1. the returned product(s) must be in the original packaging and the User has not opened the packaging of the product;

7.9.2. the product must not be damaged;

7.9.3. the product has not been used, has not lost its commercial appearance (preserved labels, safety films, etc.) (this does not apply to goods already damaged during delivery, regarding which the User has indicated objections at the confirmation of receipt of the goods);

7.9.4. the returned product must be in the same condition as it was at the time of receipt.

7.10. SLA PARIS LV has the right to refuse to accept the return of the product if the deadlines for the return of the product were not met.

7.11. The User is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The user is responsible for any reduction in the value of the goods if the goods have been used in a way incompatible with the principle of good faith, including for purposes other than ascertaining the nature or operation of the goods. The goods must be undamaged, have not lost their appearance (labels that have not been removed or damaged, protective films that have not been torn off, etc.) and unused. The product must be returned in its original packaging, in the same set as it was received, be sure to return the document of purchase of the product and other accessories of the product that were attached to it at the time of its receipt. If the product is not fully assembled, damaged, messy or not properly packaged, SLA PARIS LV has the right not to accept the product, as well as not to refund the money paid for the product to the User.

8. Exchange of information

8.1. SLA PARIS LV communicates with the User by e-mail, postal address or phone number. The user can use any means of communication that are listed in the SLAPARIS.lv section - Contacts.

9. Liability

9.1. SLA PARIS LV is exempted from any liability in all cases when losses arise due to the fact that the User acts contrary to the procedure for using SLAPARIS.lv specified in the Terms of Use.

9.2. In the event of damages, the guilty party shall compensate the other party for direct losses.

9.3. SLAPARIS.lv is not responsible for the non-conformity of the non-essential characteristics of the goods (actual size, nuances of shape or tone, etc.) displayed in the pictures of the SLAPARIS.lv store with the actual characteristics of the goods due to the screen parameters of the device used by the User, lighting or any other similar external circumstances.

9.4. SLA PARIS LV shall not be liable for delays in the performance or non-fulfilment of obligations or other types of non-performance due to circumstances and obstacles beyond the reasonable control of SLA PARIS LV, which include, but are not limited to, strikes, government orders, hostilities or a state of national emergency, terrorist threats or acts of terrorism, environmental or climate anomalies, failure by third parties, disruption of the Internet connection, as well as failure of computer equipment and software. In the event of such force majeure circumstances, SLA PARIS LV will try to eliminate the delays as soon as possible.

10. Other provisions

10.1. The relationship between the User and SLA PARIS LV is governed by the Terms of Use, as well as the legislation of the Republic of Latvia.

10.2. In case of questions or disagreements, the User shall contact SLA PARIS LV customer service by phone or e-mail. As far as possible, the parties shall settle any disputes arising by negotiation. A user who is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose that is not related to his or her economic or professional activity) has the opportunity to exercise and protect his or her legal rights of the consumer in accordance with the procedures laid down in the Consumer Rights Protection Law and regulatory enactments related thereto. If an agreement is not reached, the dispute is referred to the court in accordance with the procedure specified in the legislation of the Republic of Latvia